LX INDIA - Privacy Policy
(Last updated : 02/12/2025)
At LX INDIA your privacy and trust are our top priorities. This Privacy Policy explains how we collect,use,disclose and protect your information when you visit or use our website,mobile application or any related services (collectively the "Services”). By accessing or using LX INDIA you agree to this Policy and our Terms of Use. If you do not agree please refrain from using our Services.We may update this Privacy Policy periodically to reflect changes in technology law or our operations. When updates occur the revised policy will be posted on this page with the effective date clearly indicated. We encourage you to review this page regularly to stay informed about how we protect your information.
1. Information We Collect
When you interact with LX INDIA, we collect a combination of personal and non-personal information to ensure smooth transactions and personalized service. This includes data you provide directly such as your name,shipping,address,email,phone number ,payment details and account login credentials.
If you create an account, subscribe to newsletters, or participate in promotions, we gather the details you share to enhance your experience. Automatically, we may collect data such as your IP address, device type, browser information, operating system, and browsing activity using cookies or similar technologies. These help us improve performance, load times, recommendations, and user interface preferences.
Additionally we may receive limited information from our partners like payment gateways, logistics providers, or marketing platforms only to the extent necessary to complete transactions, manage orders, and improve the efficiency of our services.
2. How We Use Your Information
We use the information collected to fulfill orders, process payments, provide delivery updates, respond to inquiries and maintain your account. Your data also helps us recommend relevant products enhance website performance,prevent fraudulent transactions and personalize communications to make shopping easier and more enjoyable.
From time to time, we may send updates about special promotions, product launches, or policy changes. You can choose to opt out of such messages at any time without affecting essential service communications such as order confirmations, delivery updates, or payment alerts.
We may also analyze aggregated data for business insights, such as improving customer satisfaction, inventory management, and marketing effectiveness all while ensuring your personal details remain secure and anonymized.
3. Cookies and Tracking Technologies
LX INDIA uses cookies and similar tracking tools to recognize returning visitors, remember shopping cart contents, and provide a faster, more personalized browsing experience. Cookies also help us understand how visitors use our site, allowing us to improve layout, navigation, and product visibility.
You may choose to manage or disable cookies through your browser settings however doing so might limit certain features such as personalized recommendations or quick checkout.
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share it with trusted partners who assist us in operating our business. These include delivery companies,payment processors,fraud prevention services ,analytics providers and customer support tools.Each of these service providers is bound by strict data protection agreements and may only use your information to perform specific functions on our behalf. In rare cases we may also disclose information if required by law to protect the safety or property of LX INDIA our customers or the public or to prevent fraudulent or illegal activities.
5. Data Security and Retention
We take your privacy seriously and employ robust security measures including encryption firewalls and secure socket layer (SSL) technology to protect your information during transmission and storage. Access to your data is restricted to authorized personnel who are trained to handle it responsibly.
Despite our best efforts no online system is completely immune from risks. Therefore we continuously review and upgrade our infrastructure to safeguard your data against unauthorized access loss or misuse.
Your personal information is retained only as long as necessary to complete your transactions,comply with legal requirements,resolve disputes or enforce agreements. After this period data is securely deleted or anonymized.
6. Your Rights and Choices
You have full control over your personal information. You have access to update or correct your details anytime by logging into your account. You also have the right to request deletion,restrict processing or withdraw consent for marketing communications.
We respect your choices. Even if you opt out of promotional messages you will continue to receive important transactional communications such as shipping updates,payment confirmations or account alerts. For any privacy-related requests, please contact us through the details provided below.
7. Childrens's Privacy
LX INDIA does not intentionally collect or solicit information from individuals under the age of 18. Our services are designed for general audiences and intended for adults capable of making online purchases. If you believe your child has provided us with personal information please contact us and we will promptly delete such data from our systems.
8. International Data Transfers
LX INDIA CX may transfer and process your personal information in countries other than your country of residence. Your personal information is also processed by staff and third party service providers and partners in these countries. These locations may have data protection laws that differ from those in your jurisdiction. Whenever we transfer your data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws.
9.Changes to This Privacy Policy
Here, LX INDIA explains that the privacy policy may occasionally be updated due to new features, improvements, or legal changes. Whenever such changes occur, the platform will update the "Last Updated" date so users always know they are reading the latest version. This section ensures transparency and keeps users informed.
10.Grievance Officer
In accordance with Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures And Sensitive Personal Data or Information) Rules, 2011, the name and contact details of the Grievance Officer are provided below:
Name: Karthik Gopi
Address: 2nd floor, 523/3, Keli Arcade, near KSRTC Bus Stand, Mavelikara, Alappuzha, Mavelikara, Kerala, India, 690101
email id: support@lxindia.com
Contact Number: 917034242569
Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link,
https://cx.lxindia.com
11. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us a support@lxindia.com or 917034242569
